FAQ's

I just placed an order, when will it be shipped?

We do our best to ship items as soon as possible. Please allow 24-48 hours production time for your order to ship, average shipping times are 1-5 days within the US and CANADA and usually 9-18 days to the REST OF THE WORLD. If you have any questions, email us at reweewong@gmail.com

I am not in love with my order, can it be returned? What if there is a problem?

We offer a 100% money back guarantee if the product you receive is defective or damaged. We allow 30 days to return it to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include a name and order number on the returned packages.

Please note, if your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can i cancel my order?

You can cancel your order free of charge! You must cancel your order before it ships.

I entered the wrong address. What should I do now?

If you misspelled the address or entered the wrong address automatically, please wait for your order confirmation email. Once you receive the email, please let us know about the error at reweewong@gmail.com. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refunds will be issued after 24 hours of incorrect submission.

How long does the shipment take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. Average delivery time is 1-5 days within the US and% CANADA and usually 9-18 days to the REST OF THE WORLD.

I have a question that has not been answered, can you please help?

Absolutely! We are here for you! Send us an email to reweewong@gmail.com and we will be happy to help you in any way we can.

We receive a large number of emails. If you want to get a reply quickly, please add your order number and address the problem clearly. Thank you.