Senmit Cable Railing FAQ - Frequently Asked Questions

A cable railing system consists of horizontal or vertical stainless steel cables tensioned between posts, offering a modern and unobstructed view while providing safety.

Cable railings can be safe for families with children when installed correctly. Choose a system with proper spacing between cables, and ensure that posts are securely anchored.

Yes, cable railing systems are versatile and can be installed in various settings, including decks, balconies, staircases, and both indoor and outdoor spaces.

Yes, cable railing systems are suitable for both residential and commercial properties. They offer a modern aesthetic and can complement various architectural styles.

Components typically include stainless steel cables, tensioners, fittings, and posts. Some systems may also include handrails and top caps for added support and aesthetics.

In-stock cable railing components: estimated delivery within 5–7 days after you place your order.

Custom windows, doors and stairs: estimated production time is 25–30 days. This is production time only; shipping time is additional. Custom products are non-returnable.

We will send tracking information when it is available. Orders may arrive in separate packages.

We provide free standard shipping and do not charge taxes. However, expedited shipping is available with additional fees based on the weight and size of the products.

• Returned items must be in unused, as-new condition. We are unable to accept pre-installed components. Any used or damaged components will be rejected, and refunds will not be issued for such items.
• Kits must be returned in their entirety. Refunds will not be processed for incomplete or partial kits. Additionally, we do not entertain returns of partial or cut spools of cable. The refund amount will be adjusted, deducting the value of missing components based on their full individual retail value.
• All items must be returned in their original packaging. If the original packaging is lost or damaged, we may request you to withhold your return until we can provide replacement packaging.
• If you are not satisfied with your in-stock cable railing components, you may request a return or exchange within 30 days of delivery, subject to our return policy. A 25% restocking fee applies to returned parts; you are responsible for return shipping, and original shipping fees are non-refundable. See our Return Policy.
• Custom products, including windows, doors and stairs, are non-returnable. Please contact us if an item is defective, damaged or incorrect.

We support the following payment methods:

1. Paypal
2. Visa
3. Master Card
4. American Express
5. Union Pay
6. Apple Pay

All products have a 12-month warranty. The warranty only applies to normal use and reasonable wear and tear. Damage due to natural disasters is not covered by the warranty.

Using your smartphone's "Measure"app.

Refer to this video

https://www.youtube.com/watch?v=qbch-YD7S98

The maximum space between cables and posts in a cable railing system depends on various factors, including local building codes, safety standards, and the specific design of the system. However, a common guideline is to maintain a spacing of no more than 4 inches between cables. This helps prevent the risk of small children getting through and ensures the structural integrity and safety of the railing. It's crucial to check and adhere to local regulations and the manufacturer's recommendations for your specific cable railing system.

We recommend the post spacing is 4-5ft.

Yes, cable railing systems can be paired with different materials for a customized look. Common combinations include stainless steel cables with wooden or metal posts.

Surface mount systems attach directly to the surface, while fascia mount systems are fixed to the side of a structure. The choice depends on the specific design and structural considerations of your project.

Installation difficulty varies, but it's often achievable for DIYers with basic skills. However, for complex designs or if you're unsure, consulting or hiring a professional is advisable.