Refund Policy
Returns, Exchanges
Q. I want to return some or all of my order. What is the return policy?
A. If you are not satisfied with your in-stock cable railing components, you may request a return or exchange within 30 days of delivery, subject to our return policy. You will need to call or email us and we can create an RMA number for you. You will be required to ship the material back to us and ensure it doesn’t get damaged in transit. Damaged parts will not be accepted back and you will have to file a claim with your shipping company. There will be a 25% restocking charge for all returned parts.
Step 1 – Email or Call us and have your complete return list ready.
Step 2 – We issue an RMA # and send you the paperwork.
Step 3 – Print the RMA and insert it into your boxes. Mail the parts back to us.
Step 4 – The warehouse will inspect and receive back in your merchandise. Product received back damaged will not be credited back.
Step 5 – We credit back the original card used for the original order. This takes 3-4 days to reflect in your bank.
Q. I want to exchange some or all of my order. What is the exchange policy?
A. Customer will be required to submit and pay for a new order. Customer will then be required to mail back the original order to us via the Return Process mentioned above. Same steps as above but you will be required to pay for your new order upfront. Exchanges must be started within 30 days of receiving your order. Return and exchange requests for in-stock railing components must be made within 30 days of delivery.
Q. Can I return or exchange custom products, including windows, doors and stairs?
A. Custom products, including windows, doors and stairs, are made to order and are non-returnable. Custom orders cannot be exchanged. However, if there was a mistake on our end we will do our best to correct it.
Q. Do you credit back shipping fees?
A. We do not credit back shipping fees. Shipping fees are paid upfront by you to ship your order.
Warranty
All products have a 24-month warranty. The warranty only applies to normal use and reasonable wear and tear. Damage due to natural disasters is not covered by the warranty.
