Shipping Policy
We are pleased to offer free shipping on all products, with the exception of custom-made items. Our goal is to provide you with the best shopping experience possible, and we believe that free shipping is an essential part of that commitment.
For custom-made products, shipping fees will be calculated at checkout based on the destination and size of the order. We strive to keep these costs as reasonable as possible and ensure that your custom items are delivered promptly and safely.
Once your order has been shipped, it will be delivered within 4-7 business days. Please note that shipping times may vary depending on the destination and product availability. We will provide tracking information for all orders, so you can stay updated on the status of your shipment.
Fast Delivery
- Once you place the order, you will receive a confirmation email , and our team will initiate the processing without delay.
- We will send you with the tracking number as soon as Amazon updates it, They may ship via Amazon FBA, UPS, USPS.a process that typically takes 1-3 days.
- Occasionally, your order may be divided into multiple packages, each arriving gradually.
- Customized orders will be shipped from China via UPS after they are made.
Returns, Exchanges
-
I want to return some or all of my order. What is the return policy?
A. We only accept returns up to 30 days from the time you received your parts. You will need to call or email us and we can create an RMA number for you. You will be required to ship the material back to us and ensure it doesn’t get damaged in transit. Damaged parts will not be accepted back and you will have to file claim with your shipping company. There will be a 25% restocking charge for all returned parts.
Step 1 – Email or Call us and have your complete return list ready.
Step 2 – We issue an RMA # and send you the paperwork.
Step 3 – Print the RMA and insert it into your boxes. Mail the parts back to us.
Step 4 – The warehouse will inspect and receive back in your merchandise. Product received back damaged will not be credited back.
Step 5 – We credit back the original card used for the original order. This takes 3-4 days to reflect in your bank.
-
I want to exchange some or all of my order. What is the exchange policy?
A. Customer will be required to submit and pay for a new order. Customer will then be required to mail back original order to us via the Return Process mentioned above.
Same steps as above but you will be required to pay for your new order upfront.
Exchanges must be started within 30 days of receiving your order.
After 30 days, all exchanges will be treated as simple returns with any applicable restocking fees applied.
-
Can I return or exchange custom milled orders?
A. Since all custom orders are made for you, there are no returns or exchanges allowed. However if there was a mistake on our end we will do our best to correct it.
-
Do you credit back shipping fees?
A.We do not credit back shipping fees. Shipping fees are paid upfront by you to ship your order.
Warranty
All products have a 24-month warranty. The warranty only applies to normal use and reasonable wear and tear. Damage due to natural disasters is not covered by the warranty.
